Help & FAQs
schoolmegamart.com is a single-stop shop for a complete range of Uniforms and accessories, Books, E-Learning aids and Stationery products! Whether you need uniforms for your school going children, stationery for the budding artists and architects, trendy schoolbags, or sports goods for the outdoor enthusiasts, schoolmegamart.com has it all. We assure you of a delightful shopping experience for your loved ones always and every time.
1. Why should I buy from Schoolmegamart?
Schoolmegamart ensures a wider choice
of various products needed by schoolgoing children, excellent product quality,
best prices, timely product delivery, quick complaint redressal and adequate
security of personal information. Schoolmegamart, thus, is a smart shopping
choice for discerning parents!
2. What products do you sell?
We sell products of all the leading brands for school children including products such as school uniforms, books, stationery, E-Learning resources, etc.
3. What is the minimum order value?
There is no restriction of a minimum order value when you shop with schoolmegamart.com.
4. Do I have to pay any additional shipping and delivery charges?
Shipping and Delivery charges are specific to a product and have been duly mentioned for each product on its product page. The charges vary depending on your location, weight & volume of the product. During any promotional activity or an offer, the shipping and delivery is provided on discounted rates, which will be shown on the product page.
5. How do I pay for my purchases at schoolmegamart.com?
schoolmegamart.com offers you multiple
payment mode options. Whatever may your online mode of payment be, you can rest
assured that our trusted Payment Gateway partners use secure encryption
technology to keep your transaction details confidential and protected at all
times. We accept:
1. Credit cards (Visa/ Master/ Amex)
2. Debit cards (All leading bank debit cards)
3. Net Banking (For all leading banks)
6. Are there any hidden taxes or charges?
There are no hidden Taxes/Charges when you shop with schoolmegamart.
7. How long will my order take to be delivered?
We are committed to deliver all orders within 2-3 business days of the order being confirmed. This shipping policy applies to all orders placed at schoolmegamart.com. We also offer Next-Day delivery on certain products.
8. Can we access and amend our personal information on schoolmegamart.com?
Upon request, you will be informed of the existence, use and disclosure of your personal Information and provided its access. You may verify the accuracy and completeness of your Personal Information, and request for its amendment,if needed. However,under certain circumstances sanctioned by law, we shall not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions in force.
9. How do I place a cancellation request at schoolmegamart.com?
If you wish to cancel your order, simply
follow these steps:
1. Call our customer care/go through our portal and mention your order ID as also the reason for cancellation request of your order.
2. Once the cancellation request is accepted, we will ensure that the cancellation is processed as quickly as possible.
Note: Cancellation requests can be raised at any time before the actual shipping of the order. Once the order is cancelled, we will refund the entire prepaid amount in accordance with our Return Policy.
10. If I receive a wrong product, can I get it replaced?
We take utmost care to ensure total customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as described’ product, please raise a replacement request or get in touch with us within 10 days of your order receipt. You can easily get your items replaced.
11. If I receive a physically damaged product, can I get it replaced?
Delivery is usually safe, but, if you
do receive a damaged product you can return/replace it within 10 days of your
order receipt. To avoid any hassle, go through the following steps:
1. On delivery, check whether the product is packed properly, is factory sealed and there is no physical damage to the carton.
2. If you are concerned, don't open the product yourself. Call schoolmegamert.com customer care for quick assistance.
12. How do I track my order?
To track your order status, please go through our portal and select ‘track you order’ option or call our customer helpline number (10AM - 7PM, Mon to Sat) and get in touch with our customer service team. Please keep your invoice number/order number ready with you. You can also write to us at schoolmegamart.com and we will email you your order status.